Our Commitment to You
55bmy takes responsible gaming seriously — not just because PAGCOR requires it, but because we genuinely care about the well-being of every player on our platform. Here is what we stand for.
Strict 21+ Age Policy
All players on 55bmy must be at least 21 years old, as mandated by PAGCOR and Philippine law. We conduct KYC age verification for every account, and any account found to belong to a minor is immediately and permanently closed. There are zero exceptions to this rule — we take underage protection very seriously here.
Player-Controlled Limits
55bmy gives you direct control over your own gaming behaviour. You can set deposit limits, loss limits, wager limits, and session time limits directly from your account dashboard — and those limits take effect immediately. Raising a limit requires a 24-hour cooling period, but lowering one is instant. You are always in the driver's seat.
Self-Exclusion Program
If you feel you need a break — whether for a week, a month, or permanently — 55bmy's self-exclusion tool is available 24/7. Once activated, your account is immediately locked and you cannot deposit, wager, or access any gaming features for the chosen period. We also cross-reference the PAGCOR national self-exclusion registry.
Reality Checks and Alerts
55bmy sends automatic session reminders so you always know how long you've been playing and how much you've wagered during that session. These reality checks pop up at intervals you can customise — 30 minutes, 1 hour, or 2 hours — so you can make informed decisions about whether to continue or take a break.
Trained Support Team
Our 24/7 customer support team includes staff trained specifically in responsible gaming conversations. Whether you're from Quezon City, Cebu, or anywhere else in the Philippines, you can reach out via live chat or email at any time if you're concerned about your play. We respond with empathy, not judgment.
Marketing Opt-Out
Players can opt out of all promotional emails, bonus notifications, and marketing communications at any time — including during a cooling-off period or self-exclusion. We believe responsible gaming means not sending tempting offers to players who have indicated they need distance from the platform.
Your Responsible Gaming Toolkit
Every tool below is available directly from your 55bmy account settings — free, instant, and always under your control. No need to contact support to activate most of these.
Deposit Limits
Set daily, weekly, or monthly deposit caps in PHP. Once you hit your limit, no further deposits are accepted until the period resets — or until you request a lower limit, which takes effect immediately.
Instant ActivationLoss Limits
Cap the maximum amount you can lose in a given time period. If your losses reach the set threshold, the system automatically suspends wagering for the rest of that period — no action required on your part.
Automatic EnforcementSession Time Limits
Set a maximum session duration per day. When the limit is reached, you are automatically logged out and shown a responsible gaming message before you can log back in. A helpful reminder, not a punishment.
Auto LogoutCooling-Off Period
Take a short break from 55bmy for 24 hours, 48 hours, or up to 30 days. Your account is suspended for the period but can be reactivated once it ends. Use this if you need a brief reset without permanent self-exclusion.
24h to 30 DaysSelf-Exclusion
Choose to exclude yourself from 55bmy for a period of 6 months, 1 year, 5 years, or permanently. During exclusion, your account is completely locked, bonuses are cancelled, and all marketing is stopped. Contact support to initiate.
Permanent OptionActivity Statement
Request a full history of your gaming activity on 55bmy — deposits, withdrawals, bets placed, wins, losses, and time spent. Reviewing your own data is one of the most effective ways to stay aware of your gaming habits.
Downloadable PDFHow to Self-Exclude on 55bmy
Activating self-exclusion on 55bmy is straightforward and takes effect immediately. Here is a step-by-step guide — and remember, you can also contact our support team at any time and they will process the exclusion for you.
Log In to Your Account
Visit 55bmy.net and log in using your registered email address and password. Make sure you're on a secure, private device before proceeding.
Go to Account Settings
Click on your profile icon in the top right corner and navigate to "Account Settings" then select the "Responsible Gaming" tab from the side menu.
Select Self-Exclusion
Under the Responsible Gaming section, click "Self-Exclusion" and choose your preferred exclusion period — 6 months, 1 year, 5 years, or permanent.
Confirm Your Request
Review the terms, tick the acknowledgment checkbox, and click "Confirm Self-Exclusion." You will receive an email confirmation and your account will be locked immediately.
National Registry Cross-Reference
55bmy reports all self-exclusions to the PAGCOR national self-exclusion database, which means the exclusion applies across all PAGCOR-regulated operators in the Philippines — not just 55bmy.
Warning Signs of Problem Gambling
Problem gambling can affect anyone — regardless of age, income, or background. Being honest with yourself is the first step. Ask yourself if any of the following sound familiar:
Chasing losses — betting more to try to recover money you have already lost, often leading to bigger losses.
Lying about gambling — hiding your gaming activity or spending from family members, friends, or colleagues.
Borrowing money to gamble — using loans, credit cards, or money borrowed from friends and family to fund your play.
Gambling with essential funds — using money meant for rent, bills, groceries, or your children's needs to place bets.
Being unable to stop — feeling a strong urge to keep playing even when you want to stop or have decided to stop.
Gaming as an escape — turning to gambling when you are stressed, anxious, depressed, or dealing with personal problems.
Neglecting responsibilities — missing work, skipping family time, or falling behind on obligations because of time spent gaming.
Quick Self-Assessment
Answer these questions honestly. This is not a diagnostic tool — it is a simple reflection exercise to help you check in with yourself about your current relationship with gaming on 55bmy.
Do you spend more time or money on 55bmy than you originally intended when you started a session?
Have you ever felt restless, irritable, or anxious when you tried to cut down or stop gambling?
Have you made repeated unsuccessful efforts to control, reduce, or stop your gambling activity?
Have you ever gambled as a way to escape problems, relieve stress, or cope with a difficult situation at home or work?
After losing money on 55bmy, have you often returned to try to win it back the next day or later that same day?
Has gambling ever caused a serious problem in your relationship, your work, your finances, or with your family in the Philippines?
Responsible Gaming
Is Everyone's Business
The 55bmy Responsible Gaming Pledge
55bmy is not just an online casino — we are a platform built for Filipino players who deserve a safe, fair, and entertaining experience. Our responsible gaming program reflects our core belief that long-term player well-being is more valuable than short-term revenue.
Here is what 55bmy commits to every single player on our platform:
- Never market to players who are in self-exclusion or have activated a cooling-off period.
- Never market to players who have shown indicators of harmful play patterns.
- Always enforce age verification at registration and during KYC — no exceptions for any player anywhere in the Philippines.
- Always process self-exclusion requests immediately, with no delays or attempts to retain the player.
- Always make responsible gaming tools accessible, visible, and easy to activate — not buried in obscure menus.
- Always cooperate fully with PAGCOR, the national self-exclusion registry, and any relevant Philippine government authority in matters of player protection.
- Continuously train our customer service team on responsible gaming protocols and support resources.
Gaming on 55bmy should be fun — a form of entertainment, not a source of financial stress or personal harm. We want every player to log off feeling good about their experience.
PAGCOR Regulatory Oversight
All gaming activities on 55bmy are conducted under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR). PAGCOR is the government body responsible for overseeing all legal gambling activities in the Philippines and maintaining national standards for responsible gaming. For independent guidance on responsible gaming resources in the Philippines, you may visit the official PAGCOR website through your browser.
Tips for Staying in Control
Whether you're a casual player or a regular on 55bmy, these practical habits can help keep gaming fun and stress-free — right here in the Philippines.
Set a Budget First
Before you open 55bmy, decide on the maximum amount you are comfortable spending — and treat it as entertainment money, not an investment. Never play with rent money or bill payments.
Time Your Sessions
Use 55bmy's session timer feature or simply set an alarm on your phone. Regular breaks — even a 10-minute walk around the block in Makati — help you stay grounded and make clearer decisions.
Play for Fun, Not Profit
Treat every session on 55bmy as entertainment — like going to the cinema or a night out in BGC. Winnings are a bonus, not an income stream. This mindset keeps things light and enjoyable.
Talk to Someone
If gaming is causing stress or tension with family or friends, talk about it openly. Whether it is a trusted friend in Cebu or our 24/7 support team, you do not have to navigate this alone.
Play Responsibly
Ready to Enjoy 55bmy the Right Way?
Gaming on 55bmy should always be fun, safe, and within your means. Explore our games, use our player protection tools, and remember — we're here for you every step of the way, from Manila to Mindanao.
21+ Only | PAGCOR Regulated | Please gamble responsibly.