Our Privacy Commitments
Six core principles that define how 55bmy handles your personal information. These summaries give you a quick overview — the full legal text follows below.
What We Collect
We collect only the personal data necessary to operate your 55bmy account — including your name, date of birth, contact details, payment information, and gameplay activity. We never collect data beyond what is required for your account and legal compliance.
Why We Collect It
Your data is used to verify your identity (KYC), process deposits and withdrawals in PHP, detect fraud, comply with PAGCOR regulations, and personalise your gaming experience on 55bmy. We do not sell your data to third parties.
Who We Share It With
55bmy only shares your data with trusted service providers (payment processors, game studios, compliance partners), regulatory bodies like PAGCOR where required by law, and no one else. Your data is never sold or rented to advertisers.
How We Protect It
55bmy uses industry-standard SSL/TLS encryption, secure data storage, access controls, and regular security audits to protect your personal information from unauthorised access, disclosure, or misuse.
Your Rights
As a Filipino player and data subject under RA 10173, you have the right to access, correct, erase, object to, and port your personal data. You can exercise these rights at any time by contacting our support team at [email protected].
Cookies and Tracking
55bmy uses cookies and similar technologies to keep your session active, remember your preferences, and analyse site performance. You can manage cookie preferences through your browser settings at any time.
Your Data Subject Rights
Under the Philippine Data Privacy Act of 2012, you are entitled to exercise the following rights in relation to your personal data held by 55bmy.
Right to Access
Request a copy of the personal data 55bmy holds about you, including how it is being used and with whom it has been shared.
Right to Correction
Request the correction of any inaccurate, incomplete, or outdated personal data in your 55bmy account at any time.
Right to Erasure
Request the deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
Right to Object
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Right to Data Portability
Request a structured, machine-readable copy of your personal data to transfer to another service provider where technically feasible.
Right to Withdraw Consent
Withdraw your consent to data processing at any time without affecting the lawfulness of prior processing based on that consent.
Contents
- 1. Introduction
- 2. Data Controller
- 3. Personal Data We Collect
- 4. How We Collect Your Data
- 5. How We Use Your Data
- 6. Legal Basis for Processing
- 7. Sharing Your Data
- 8. International Transfers
- 9. Data Retention
- 10. Cookies and Tracking
- 11. Data Security
- 12. Your Rights
- 13. Children's Privacy
- 14. Changes to This Policy
- 15. Contact and Complaints
Your Privacy Matters: This Privacy Policy describes how 55bmy ("the Platform", "we", "us", "our") collects, uses, stores, and protects the personal information of players registered on https://55bmy.net. By using the 55bmy Platform, you consent to the data practices described in this Policy. This Policy is compliant with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the implementing rules and regulations of the National Privacy Commission (NPC).
1 Introduction
55bmy is a licensed online casino and sports betting platform operating under the regulatory oversight of PAGCOR (Philippine Amusement and Gaming Corporation) and serving Filipino players across the Philippines — from Manila and Makati to Cebu, Davao, and Quezon City. The security and privacy of our players' personal data is one of our highest priorities.
This Privacy Policy applies to all personal data collected in connection with your use of the 55bmy website, mobile applications, live chat support, email communications, and any other services provided by the Platform. It explains your rights as a data subject and how you can exercise those rights.
Please read this Privacy Policy carefully alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of your agreement with 55bmy.
2 Data Controller
For the purposes of the Philippine Data Privacy Act of 2012, 55bmy acts as the personal information controller (PIC) in respect of all personal data collected through the Platform. This means 55bmy determines the purposes for which, and the means by which, your personal data is processed.
55bmy has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection law. If you have any concerns about how 55bmy handles your personal data, you may contact the DPO through our support team using the contact details in Section 15 of this Policy.
3 Personal Data We Collect
55bmy collects the following categories of personal data in connection with your account and use of the Platform:
3.1 Identity and Contact Data
- Full legal name as it appears on your government-issued ID;
- Date of birth (used to verify you are 21 years of age or older, as required under Philippine law);
- Residential address, city, and province;
- Email address and mobile number;
- Government-issued identification documents (Philippine passport, SSS ID, UMID, driver's licence, or PhilSys National ID) submitted during KYC verification.
3.2 Financial Data
- GCash, Maya, or bank account details (BPI, BDO, Metrobank) used for deposits and withdrawals in PHP;
- Transaction history, deposit amounts, withdrawal requests, and account balances;
- Source of funds information where required by our AML compliance procedures.
3.3 Technical and Usage Data
- IP address, browser type, operating system, and device identifiers;
- Login timestamps, session duration, and navigation patterns within the Platform;
- Geolocation data (country/region level) used to verify jurisdictional eligibility.
3.4 Gaming Activity Data
- Game history, bet amounts, win/loss records, and bonus usage across all 55bmy products including slots, live casino, bingo, and sports betting;
- Responsible gaming tool usage, including deposit limits, session reminders, and self-exclusion records.
3.5 Communications Data
- Content of live chat transcripts, email exchanges, and support tickets submitted to the 55bmy customer service team;
- Survey responses and feedback submitted voluntarily through the Platform.
Special Categories of Data: 55bmy does not intentionally collect sensitive personal information as defined under RA 10173 (such as health data, religious beliefs, or political opinions) unless directly relevant to a responsible gaming or self-exclusion assessment. Where such data is provided voluntarily, it is processed solely for the purpose for which it was disclosed and is protected with the highest level of security.
4 How We Collect Your Data
55bmy collects personal data through the following methods:
| Collection Method | Examples |
|---|---|
| Direct submission | Registration form, KYC document uploads, deposit/withdrawal requests, support contact forms |
| Automated collection | Cookies, server logs, session tracking, device fingerprinting during Platform use |
| Third-party sources | Identity verification bureaus, payment processors (GCash, Maya, BPI, BDO), fraud detection services |
| Publicly available sources | PAGCOR self-exclusion registries, sanctions and PEP (politically exposed persons) screening databases |
5 How We Use Your Data
55bmy uses your personal data for the following purposes:
- Account management: To create, verify, maintain, and close your 55bmy account in accordance with our Terms & Conditions;
- Identity verification (KYC): To confirm your identity and age (21+) as required by PAGCOR and applicable Philippine AML regulations;
- Payment processing: To process deposits and withdrawals in PHP via GCash, Maya, GrabPay, BPI, BDO, Metrobank, and other accepted payment methods;
- Fraud prevention and security: To detect and investigate suspicious activity, protect against fraud, money laundering, and unauthorised account access;
- Regulatory compliance: To fulfil our obligations under PAGCOR, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012;
- Customer support: To respond to your inquiries, resolve disputes, and provide assistance via live chat or email;
- Responsible gaming: To monitor gameplay patterns, implement deposit limits and self-exclusion requests, and provide intervention support where problem gambling indicators are detected;
- Personalisation: To customise your experience on 55bmy, including relevant game recommendations and promotional offers where you have opted in;
- Marketing communications: To send you promotional emails, bonus notifications, and platform updates where you have provided consent. You may opt out at any time.
55bmy will not use your personal data for any purpose incompatible with those listed above without obtaining your prior consent or as required by law.
6 Legal Basis for Processing
55bmy processes your personal data on one or more of the following legal bases as provided under the Philippine Data Privacy Act of 2012:
- Consent: You have given clear, specific, and informed consent to the processing of your personal data for one or more specific purposes (e.g., marketing communications, voluntary KYC submission);
- Contractual necessity: Processing is necessary for the performance of the contract between you and 55bmy (i.e., your account agreement and these Terms);
- Legal obligation: Processing is required to comply with applicable Philippine law, including PAGCOR licensing conditions, AMLA obligations, and National Privacy Commission requirements;
- Legitimate interests: Processing is necessary for the legitimate interests pursued by 55bmy, such as fraud prevention, platform security, and responsible gaming monitoring, provided these interests are not overridden by your privacy rights.
7 Sharing Your Data
55bmy does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary and proportionate for the purposes described in this Policy:
- Payment processors: GCash (Mynt), Maya (PayMaya Philippines), GrabPay, BPI, BDO, Metrobank, and other payment partners to facilitate PHP transactions;
- Identity verification providers: Third-party KYC and AML screening services used to verify your identity and screen for sanctions and PEP status;
- Game software providers: Licensed game studios whose products are offered on the 55bmy Platform, solely for the purpose of delivering and settling game outcomes;
- IT and cloud service providers: Infrastructure, hosting, and cybersecurity vendors who process data on our behalf under strict data processing agreements;
- Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies where disclosure is required by law or court order;
- Professional advisors: Lawyers, auditors, and compliance consultants engaged by 55bmy under professional confidentiality obligations.
All third parties with whom 55bmy shares personal data are required to maintain appropriate technical and organisational security measures and to process data only in accordance with 55bmy's instructions and applicable law.
8 International Data Transfers
Some of 55bmy's service providers and game studio partners may be located outside of the Philippines. Where personal data is transferred to a country that has not been deemed to have an adequate level of data protection by the National Privacy Commission, 55bmy implements appropriate safeguards to protect your data, including contractual clauses approved by the NPC or equivalent data protection authorities.
By using the 55bmy Platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines for the purposes described in this Policy, subject always to the safeguards described herein.
9 Data Retention
55bmy retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Specific retention periods are as follows:
- Account and identity data: Retained for a minimum of five (5) years following account closure, as required under PAGCOR licensing conditions and AMLA record-keeping obligations;
- Financial transaction records: Retained for a minimum of five (5) years as required by the AMLC;
- Customer support communications: Retained for three (3) years following the resolution of the relevant inquiry or dispute;
- Marketing consent records: Retained for as long as you remain opted in, and for two (2) years following opt-out to evidence the consent history;
- Technical and usage logs: Retained for up to twelve (12) months for security and fraud prevention purposes.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Where data cannot be immediately deleted due to technical constraints, it is isolated and protected from further processing until deletion is completed.
10 Cookies and Tracking Technologies
55bmy uses cookies and similar tracking technologies (including local storage, session tokens, and analytics pixels) to operate and improve the Platform. The cookies we use fall into the following categories:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens. Cannot be disabled without affecting Platform functionality. | Session / 24 hours |
| Functional | Remembering your language preferences, display settings, and responsible gaming tool configurations. | Up to 12 months |
| Analytics | Aggregated, anonymised data about how players use the Platform, used to identify improvements and optimise performance. | Up to 24 months |
| Marketing | Used to deliver relevant promotional content within the Platform to players who have opted in to marketing communications. | Up to 90 days |
You can manage and withdraw your consent to non-essential cookies at any time through your browser settings. Please note that disabling strictly necessary cookies may impair the functionality of the 55bmy Platform, including your ability to log in and maintain an active session.
11 Data Security
55bmy implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption: All data transmitted between your device and the 55bmy Platform is encrypted using industry-standard TLS protocols;
- Encrypted data storage: Sensitive personal data — including identity documents and financial information — is stored in encrypted form at rest;
- Access controls: Access to personal data is restricted on a strict need-to-know basis. All 55bmy staff with access to personal data are subject to confidentiality obligations and regular data protection training;
- Two-factor authentication: Available and encouraged for all player accounts to prevent unauthorised access;
- Regular security audits: 55bmy undergoes periodic security assessments and penetration testing conducted by independent cybersecurity professionals;
- Incident response: In the event of a personal data breach, 55bmy will notify affected players and the National Privacy Commission within 72 hours as required under RA 10173.
Your Responsibility: While 55bmy takes all reasonable steps to protect your data, you also play a role in keeping your account secure. Never share your password with anyone, use a strong and unique password for your 55bmy account, and contact our support team immediately if you suspect unauthorised access. 55bmy will never ask for your password via email or live chat.
12 Your Rights as a Data Subject
Under the Philippine Data Privacy Act of 2012 and its implementing rules, you are entitled to exercise the following rights in relation to your personal data held by 55bmy:
- Right to be informed: To be notified of how your personal data is collected, used, and processed, as set out in this Privacy Policy;
- Right to access: To request and receive a copy of the personal data 55bmy holds about you, including the purpose of processing and the recipients with whom it has been shared;
- Right to correction: To request the correction of any personal data that is inaccurate, incomplete, or outdated;
- Right to erasure or blocking: To request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations;
- Right to object: To object to the processing of your personal data on grounds relating to your particular situation, where processing is based on legitimate interests;
- Right to data portability: To receive a structured, commonly used, machine-readable copy of your personal data and to have it transferred to another data controller where technically feasible;
- Right to withdraw consent: To withdraw your consent to data processing at any time without affecting the lawfulness of processing carried out before withdrawal;
- Right to lodge a complaint: To file a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.
To exercise any of the above rights, please contact the 55bmy Data Protection Officer via our support team. We will respond to your request within fifteen (15) working days. In some cases, we may require identity verification before fulfilling your request to protect against unauthorised access.
13 Children's Privacy
The 55bmy Platform is strictly for adults aged 21 years and above as required by PAGCOR and Philippine law governing casino-style gaming. 55bmy does not knowingly collect, use, or store personal data from any person under the age of 21. Age verification is conducted at registration and during KYC review.
If 55bmy discovers that personal data has been collected from a person under the age of 21, all such data will be immediately deleted and the account will be permanently closed. If you are a parent or guardian and believe your child may have accessed the Platform, please contact us immediately via our support team.
14 Changes to This Privacy Policy
55bmy may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or operational procedures. When material changes are made, we will notify registered players via email or through an in-platform notification prior to the changes taking effect. The "Last updated" date at the top of this page will be updated accordingly.
Your continued use of the 55bmy Platform following notification of any changes to this Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how 55bmy protects your personal data.
15 Contact and Complaints
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 55bmy processes your personal data, please contact our Data Protection Officer through the following channel:
Email: [email protected]
We aim to respond to all data privacy inquiries within fifteen (15) working days of receipt. For complex requests, we may extend this period by an additional fifteen (15) working days, in which case we will notify you of the extension and the reason for it.
If you are not satisfied with our response, or if you believe that 55bmy has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the independent government body responsible for overseeing compliance with RA 10173 and can be reached through their official government website.
55bmy is committed to resolving all privacy concerns promptly and transparently, in keeping with our values and our obligations as a PAGCOR-regulated operator serving Filipino players across the Philippines.
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